Refund Policy

The product you received is invalid, not working, or materially different from its description.

Your order was not delivered within the promised time and our team could not complete it after you contacted us.

You were charged twice for the same order, or charged without receiving an order confirmation.

Claims must be opened within 48 hours of delivery (or of the expected delivery time for undelivered orders).

The product was delivered successfully and works - a change of mind after a personalized digital order cannot be reversed.

The problem was caused by incorrect account details you provided at checkout.

The product stopped working because platform rules were violated (sharing the account, region tricks, reselling).

The claim was opened after the 48-hour window.

Message us through the live chat in your account, or through the contact form, and include your order number.

Describe what happened. Where necessary, we may ask for simple proof - a screenshot or a short video - to verify the issue.

We review every claim within 24 hours.

Approved claims are resolved with your choice of a replacement or a refund.

Card payments are refunded to the same card. Banks usually post the amount within 5-10 business days.

Revolut and cash-on-delivery orders are refunded via Revolut or bank transfer.

Crypto payments are refunded in the same currency at the equivalent value, or as store credit if you prefer.

You can always choose store credit instead - it is applied instantly.

Please contact us before disputing a charge with your bank - almost every issue is resolved faster in chat.

A chargeback opened without contacting support is treated as payment abuse and leads to account suspension.

We keep full delivery logs for every order and provide them to payment providers in dispute proceedings.