Refund Policy
Transparent conditions and fast processing of requests
General Refund Terms
We offer refunds based on the type of product and proof of issue. Video proof is mandatory for code-based products.
Important: All refund requests are reviewed individually and processed in accordance with our terms.
Refund conditions
Valid reasons
- Code invalid (requires video proof)
- Activation service failed
- Product revoked (compensation)
- Payment problem
Exceptions
- Code activated successfully
- No video proof provided
- Change of mind after viewing code
- Violation of usage rules
Timeframes
- Request: immediately upon issue
- Video Proof: required for codes
- Processing: 3-5 business days
- Compensation: case by case
Refund methods
- Back to original method
- PayPal/Crypto refund
- Replacement Product
- Store Credit
Refund process
Submit request
Contact us through the contact form or email with order details
Review and approval
Our team reviews the request and approves it within 24 hours
Refund
Funds are refunded to the original payment method
Frequently asked questions
In what cases can I request a refund?
You can request a refund if there is a technical problem with the code, if the wrong product was sent, or if the service does not work as described.
Within what time frame can I request a refund?
We recommend submitting a request within 24 hours, but the maximum period is 7 days from the date of purchase.
How long does the refund process take?
Processing takes 3-5 business days. For PayPal, refunds are usually processed within 24 hours.
Can I get a refund if I have used the code?
No, codes that have been successfully activated and used are not eligible for refunds.
How to submit a refund request?
Contact us through the contact form or send an email with your order details and the reason for the refund request.
Additional information
- All refunds are processed according to our terms and conditions
- For urgent cases, contact us directly by email
- We reserve the right to refuse refunds in case of rule violations
- For technical problems, we also offer code replacement instead of refund